BUSINESS-CLASS (.COM) SUCKS

Read about how shitty business-class (.com) is

AND THE LACK OF CUSTOMER SERVCE AT ICELANDAIR

--- Read this ...

Veteran travelers agree --

business-class (.com) is AWFUL

AND ICELANDAIR SUCKS ALSO

Here is the long story ...

you can click the image below or this click this LINK

OR ... if you would prefer THE Cliff Notes Version

(the longer story has more of the detials and ALL OF THE 50+ emails exchanged - plus 3 calls and 5 emails to Icelandair ... who suck also)

IN AUGUST OF 2025 - PLANNED MY WIFE'S FIRST TRIP TO EUROPE

I BOOKED TRIP ON ICELANDAIR WITH BUSINESS-CLASS (.COM)

AND I BOUGHT STANDARD PROTECTION - OVER EIGHT THOUSAND DOLLARS IN ALL

IN JAN - I STARTED EXPERIENCING PARALYSIS IN ARMS AND LEGS

I HAD AN MRI WHICH NECESSITATED EMERGENCY SURGERY TO FIX MY NECK

PRIOR TO SURGERY - I REACHED OUT TO BUSINESS-CLASS (.COM)

I EXPLAINED THE ISSUE

WAS TOLD NO PROBLEM (NAOMI) SINCE I HAD STANDARD PROTECTION

BUSINESS-CLASS (.COM) CANCELED THE $7000 TICKET

I HAD THE SURGERY FEB 17 - NOW I HAVE A TITANIUM NECK

SURGEON PROHIBITED TRAVEL AND DOCUMENTED

FOLLOWING SURGERY - I SENT IN PAPERWORK TO BUSINESS-CLASS (.COM)

WITHIN AN HOUR - THEY DENIED REFUND

SO I ASKED WHAT MY OPTIONS WERE

TO REBOOK TICKET

* $700 REBOOKING FEE

* MUST BOOK BY MARCH 29

* MUST COMPLETE TRAVEL BY AUGUST 29 (AND RETURN TO DENVER)

* BE PREPARED TO PAY ADDITIONAL FOR TiCKET

WOW - PREDATORY COMPANIES

IT SEEMS THAT BUSINESS-CLASS (.COM) IS CONSPIRING TO TAKE MY MONEY

NOT GOOD

SO I CALL ICELANDAIR ...

THEIR RESPONSE - "WE WILL NOT WORK WITH YOU - GO TO THE TRAVEL AGENT"

THEY REQUESTED I DO A THREE WAY CALL FROM THE TRAVEL AGENCY

SO I CALL BUSINESS-CLASS (.COM)

BUT THEY WILL NOT DO A CALL WITH AIRLINE WITH ME ON THE CALL - HUH?

AND THEY STATE THAT ICELANDAIR HAS STATED THEY WILL NOT DO ANYTHNG

ICELANDAIR REFUSES TO PROVIDE ANY SOLUTION

(AND THE TRAVEL AGENT SAYS THIS IS TYPICAL FOR ICELANDAIR - POOR CUSTOMER SERVICE)

SO THEN I CALL BACK ICELANDAIR

I ASK THEM TO INITIATE THE CALL - BUT THEY REFUSE

SO WHAT AM I SUPPOSED TO DO ....

SO - HERE I SIT -

MY INITIAL TICKET WAS DENVER - ICELAND - PARIS / PRAGUE - STOCKHOLM - ICELAND - DENVER

BUSINESS CLASS FOR TWO .. OVER $7500

WHEN I TRIED TO BOOK WITH THE ORIGINAL TRIP - IT CAME TO NEARLY 10K MORE - HUH???

SO I TRIED TO COME UP WITH ALTERNATIVES -

BUT EVEN FLYING TO LONDON AND RETURNING WAS NEARLY $5000 MORE

AND IF I WANT TO A STOP IN ICELAND - AN ADDITIONAL $6000

SO TODAY I REACHED OUT AGAIN TO BUSINESS-CLASS - I DOUBT THEY WILL ACT

IN SUMMARY -- 2 WEEKS LATER ON TRYING TO FIND A SOLUTON ...

60+ EMAILS TO BUSINESS-CLASS AND 3 PHONE CALLS

4 EMAILS AND 4 CALLS TO ICELANDAIR WITH NO DESIRE TO ACT

AND YOU WILL KNOW WHY I WILL NEVER USE BUSINESS-CLASS (.COM)

AND WILL NEVER FLY ON ICELANDAIR AGAIN